FAQ

Yes. Households and businesses can shop the same product catalog. We offer individual items, multi-packs, case packs, and bulk formats. Review the sellable quantity and pack details on each product page to choose a suitable size.

The sellable quantity is shown in the product title, options, and product details. A listing marked “case,” “pack of 6,” “2 × 1 gallon,” or similar is sold in that full quantity unless the product page clearly states otherwise. Please review the pack information before checkout.

Manufacturers can update labels and packaging. The delivered item should match the listed brand, product, flavor or variety, and sellable quantity, but packaging artwork may vary. Always use the package label for current ingredients, allergens, nutrition, preparation, and storage instructions.

Available delivery methods and charges depend on the product, destination ZIP code, order size, and temperature requirements. The options available for your order are shown or confirmed during checkout. See our Shipping & Returns page for details.

Heat-sensitive orders may require weather-aware dispatch timing, insulation, cold packs, expedited service, or a combination of these measures. Available methods and charges depend on the destination and conditions at the time of shipping.

Refrigerated shipping is available for eligible products and destinations. Refrigerated items are identified on the product page and must be refrigerated promptly after delivery. Delivery options may differ from ambient products.

Products with different availability, locations, or temperature requirements may ship separately. When tracking is available, it is sent to the email or phone number used at checkout.

Contact us as soon as possible at sales@tedtradeusa.com. We cannot guarantee changes or cancellation after fulfillment has started.

Please inspect the delivery promptly. Keep the product and shipping packaging, and email us with your order number plus clear photos of the item, shipping box, label, and packing materials. Do not discard the package until we review the issue.

For food-safety reasons, perishable, refrigerated, opened, or temperature-sensitive products are generally not eligible for a standard return. Damaged, incorrect, or compromised deliveries are reviewed separately. Contact us before sending any item back.

Visit our Wholesale page and include the product or SKU, quantity, delivery ZIP code, order frequency, and needed-by date. We will review availability, shipping requirements, and applicable pricing.